We stand by the style and quality of James&Co products. We take great care to ensure that the descriptions of our products and the colors for customised products are accurate. So that our customers can make informed choices and get what they expect to receive.
If you are not completely satisfied with our product contact us within 7 days of receipt and we will issue you a refund for price paid less shipping costs. Or we will provide you with an exchange if you choose. We will ask you to provide photographic evidence of the defect or fault.
We will not ask you to return the product. You may keep the product or give it to friend or family, or donate it to a charity, or if you choose to return it the product will need to be returned at your cost to the manufacturer in Pakistan so it can be re-used.